2021 Holiday FAQ

Holiday FAQs

  • Holiday Shipping Timeframes

    2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/24, please see the shipping cutoff dates below.

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  • Holiday Extended Return Policy

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines. See our return policy by clicking here.

  • Split Shipments

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

  • Can I exchange an item?

    Unfortunately, we do no offer exchanges at this time. You can return the unwanted item and repurchase the new item. To start a return please click here.

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement. 

FAQ

FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a tracking number via email once your order ships out of our warehouse. Below are some helpful tips when wanting to track your order:

    • Check your email - We send you regular emails regarding the status of your order and when it ships out. We use 2 shipping carriers- UPS and USPS
    • Contact us - If you still have questions about your order or if no update has occurred over the set timeframe, please contact us.

     

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or modify your order. Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

  • How do I return an item?

    If the item(s) your returning meet out Return Policy, please click here to create a return and receive a shipping label. 

    Once your order has been received by our warehouse, please allow up to 7-10 business days to complete.

     

  • How do I check the status of my return?

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here. Please not that all returns take 7-10 business days to complete from the day our facility receives it.

  • How do I submit a warranty claim?

    If you believe your item to be defective, please click here to review our warranty policy and start a claim.

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SHIPPING

Shipping

  • Shipping Rates and Timelines

    US Shipping Only. We do not offer international shipping.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Second/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

    2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/24, please see the shipping cutoff dates below.

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  • Split Shipments

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

  • How do I get free shipping?

    Join the ROXY Girl Club loyalty program for free shipping and other awesome perks. Click below to sign up.

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  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

  • What if there's a problem with my shipment?

    Contact Customer Service for assistance by clicking here

  • How can I change my shipping address?

    Once an order has been placed, no adjustments to the order details can be made.

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RETURNS

Returns

  • Return Policy

    US Returns Only.

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed between11/11-12/10are eligible for return up to1/10/2022. Merchandise must still meet our standard return guidelines.

    • Merchandise can only be returned if purchased online directly from www.roxy.com
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For Boardriders Club Members, return shipping labels are FREE. For Canada orders, please see the return policy here.

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a ROXY Girl Club account and receive free return shipping labels.

    • Click here to select the item(s) being returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
     

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here.

     

  • How do I return an item?

    If the item(s) your returning meet our Return Policy, please click here to create a return and receive a shipping label. 

    We only accept returns for item(s) purchased online at roxy.com.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.


    Please Note: All returns take 7-10 business days to complete from the day our facility receives it.

  • Can I return an item I purchased in-store?

    We only accept returns directly from online purchases at Roxy.com 

    If you purchased the item from a retail location, you will need to visit the location, you will need to visit the location for a possible return. Please click here for retail locations near you.

     

  • How do I exchange an item?

    Unfortunately, we do no offer exchanges at this time. You can return the unwanted item and repurchase the new item. To start a return please click here.  

WARRANTY

Warranty

  • WARRANTY POLICY

    If you believe your item to be defective, please click here to review our warranty policy and start a claim.

    Roxy Purchases - For details on warranties, please visit the product description section of the individual item or contact our Warranty Department at Warranty.usa@boardriders.com.

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

    In store purchases and purchases from authorized dealer locations/websites – Please email us at Warranty.usa@boardriders.com. Please allow 3-5 business days for a response.

    • Apparel & Accessories Warranty
    • Baggage Warranty
    • Eyewear Warranty
    • Footwear Warranty
    • Snow Warranty
    • Watch Warranty
    • Wetsuit Warranty

    Note: Not all products carry a manufacturer warranty.

     

  • Apparel & Accessories Warranty

    Apparel and Accessories Warranty Policy

    Policy covers specifically: Apparel & Accessories.

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Baggage Warranty

    Baggage Warranty

    Policy covers specifically: Bags, Backpacks and Luggage.

    Boardriders warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Eyewear Warranty

    Eyewear Warranty

    Policy covers specifically: Eyewear.

    Boardriders warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • Quiksilver warranty issues email warranty@quiksilver.com
    • Roxy warranty issues email warranty@roxy.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Consumer Affairs

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Footwear Warranty

    Footwear Warranty

    Policy covers specifically: Footwear.

    ZQK warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Snow Warranty

    Snow Warranty

    Policy covers specifically: Snow.

    Boardriders warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Boardriders Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned to Boardriders must have prior return authorization.
    • In the event that the customer is unable to provide proof of purchase, the warranty period will be one (1) year from the date of manufacture of the model.
    • Repaired or replaced products are covered for the remainder of the original warranty.
    • A warranty coordinator will make the final call regarding defective materials and/or workmanship.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.  

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

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Size Charts

Payment and Gift Cards

Payments & Gift Cards

  • Accepted Payment Methods

    Payment Options

    We accept Apple Pay,  PayPal, Afterpay, Visa,  Mastercard, American Express and Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

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    Please Note:

    • You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 
  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

  • Am I Charged Sales Tax?

    US Sales Tax

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

  • Gift Cards

    Gift Card

    ROXY Gift Cards can be redeemed at checkout on Payment Page marked for Gift Cards.

    E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

    To check the balance of your gift card,  please click here

  • Afterpay

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    Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

    Just shop ROXY.com and check out as usual. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with Afterpay, and the total amount due must be between $35 and $2,000.

    For more information,  click here.

  • PayPal

    PayPal is an alternate payment method available for making purchases on dcshoes.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
    • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.
    • When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

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ROXY Girl Club

ROXY Girl Club

  • Holiday Double Points

    Exclusive offer reserved for ROXY Girl Club members to receive double your points on all orders. Valid from 11/30/2021 to 12/12/2021 for any purchase made online or in participating stores.

  • ROXY Girl Club Benefits

     

    Join our Roxy Girl Club by following this link and enjoy the many benefits of our program!

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    Girl Club Rewards

    20% off your second Loyal Purchase*

    FREE Shipping & Returns (Excluding Canada)

    On ALL orders, NO MINIMUM

    Additional Benefits

    Birthday & Anniversary Offers, Early Access & More!

    Earning Points is Simple

    $1 spent + 1 point | 200 points = $15 off

    *Exclusions Apply

  • FAQ

    How do I join the Roxy Girl Club loyalty program?

    You can join the Roxy Girl Club loyalty program in-store or online at www.roxy.com.

    Is it free to join the Roxy Girl Club loyalty program?

    Yes! Joining the Roxy Girl Club is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any Roxy store and www.roxy.com will accumulate points including eligible third-party merchandise purchased through Roxy.

    My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

    How do I get free returns?

    ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made on the sites within all 50 U.S. states, and APO/FPO addresses.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.

  • ROXY Girl Club - Terms and Conditions

    ROXY GIRL CLUB TERMS AND CONDITIONS 

    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE  ROXY GIRL CLUB LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN  ROXY GIRL CLUB. 

    The Roxy Girl Club loyalty program (hereinafter “Roxy Girl Club”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  Roxy Girl Club is valid online in the United States and Canada on the Roxy website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the Roxy website, you will automatically be enrolled in Roxy Girl Club. By creating an account and/or enrolling in Roxy Girl Club, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in Roxy Girl Club. By participating in Roxy Girl Club, you will be subscribed to receive communications from Roxy, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in Roxy Girl Club is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program.  By submitting an application for membership in Roxy Girl Club, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in Roxy Girl Club.  You must read and agree to these terms and conditions of membership in Roxy Girl Club (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the Roxy Girl Club rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of Roxy Girl Club or may suspend or terminate Roxy Girl Club at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in Roxy Girl Club if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) Roxy Girl Club account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of Roxy Girl Club 

    As a Roxy Girl Club member, you can earn Roxy Girl Club points (“Points”) by (i) purchasing Roxy brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in Roxy Girl Club 

    To join Roxy Girl Club, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in Roxy Girl Club. Upon joining, you will receive a welcome email with a member number.  Individuals who have an existing user account with Boardriders and purchased Roxy merchandise within the past twelve (12) months or joined the Boardriders Club loyalty program through the Roxy Site before the launch of the Roxy Girl Club Program are automatically enrolled in Roxy Girl Club, and participation in the Roxy Girl Club Program will constitute agreement to these Terms and Conditions.  Any existing and valid Boardriders Club points earned prior to an individual being automatically enrolled in Roxy Girl Club will be converted into an equivalent number of Points.   

    In order to get the most complete experience out of your Roxy Girl Club membership, including receiving exclusive Roxy Girl Club offers, Company recommends that you subscribe to receive all Roxy Girl Club emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in Roxy Girl Club. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account. 

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join Roxy Girl Club, particularly in the case of two people with the same name. 

    Only one (1) membership in Roxy Girl Club is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Roxy Girl Club, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join Roxy Girl Club, and will be awarded 100 Points upon enrollment in Roxy Girl Club.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Roxy or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining Roxy Girl Club will not be eligible for Points except for purchase that earned Boardriders Club points that were converted to Points as described in Section C. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of Roxy or other Boardriders brands (i.e., Quiksilver, DC Shoes, Billabong, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in Roxy Girl Club, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of Roxy merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in Roxy Girl Club, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in Roxy Girl Club, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in Roxy Girl Club. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your Roxy Girl Club account. 

    F.  Updating Your Account 

    Participation in Roxy Girl Club requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    You may close your user account by sending an email request to customerservice@roxy.com

    G.  Fraudulent Use of Roxy Girl Club 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of Roxy Girl Club, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in Roxy Girl Club. Company reserves the right to suspend or deactivate your account, Roxy Girl Club and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of Roxy Girl Club 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend Roxy Girl Club. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of Roxy Girl Club. No amendment, withdrawal or failure of Roxy Girl Club shall give you an entitlement to compensation. If Roxy Girl Club is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

     We have structured and administer the Roxy Girl Club program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the Roxy Girl Club program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in Roxy Girl Club are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for Roxy Girl Club program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.  We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders. 

    For more information about the CCPA and data collection, please view our Privacy Policy here
     
    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN  ROXY GIRL CLUB, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN  ROXY GIRL CLUB, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF  ROXY GIRL CLUB. 

    BY PARTICIPATING IN  ROXY GIRL CLUB, YOU ACKNOWLEDGE THAT  ROXY GIRL CLUB, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES,  ROXY GIRL CLUB, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR  ROXY GIRL CLUB WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES,  ROXY GIRL CLUB, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO  ROXY GIRL CLUB, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN  ROXY GIRL CLUB IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH  ROXY GIRL CLUB. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

  • Do Loyalty Members receive FREE Returns?

    For ROXY Girl Club Members, return shipping labels are FREE as long as the products are eligible.

  • How do I become a Loyalty Member?

    You can join the Roxy Girl Club in-store or online by clicking here.

First Responders & Healthcare Workers Discount

Program Details

  • US Healthcare Workers & First Responders

     

    US HEALTHCARE WORKERS AND FIRST RESPONDERS
    RECEIVE 30% OFF EVERY PURCHASE

    “We’re all in this together.” But for health care workers and first responders during this unprecedented COVID-19 pandemic, “in this” is a different level of commitment, regularly putting their safety at risk to help those in need. Roxy is grateful for their service, and we’d like to extend a special pricing offer for these heroes. With a one-time verification, you may use your personal information, including your verified IDs, at hundreds of integrated partners across the SheerID network, including Roxy.com.

    This special offer ends 12/31/2021, take advantage now!

    *Discounts cannot be combined with any other promotion.

First Responder FAQ

  • Who benefits from the program?

    This discount is available to the First Responders and Healthcare Workers who are directly responsible for keeping us safe at this time. Included professions are: doctors, nurses, EMTs, firefighters, technicians, medical researchers, hospital workers, etc. Please use the link above to confirm your eligibility.

     

  • How do I verify my eligibility for the Heroes Discount?

    Verify your eligibility by clicking the link above. After successful verification through SheerID, you’ll receive a single-use promo code you can use for 30% off your purchase on Roxy.com.

     

  • What is SheerID?

    Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your First Responder verification status. You can learn more about the SheerID verification process here.

     

  • What kind of document(s) do I upload if asked?

    You'll need to upload official documentation that shows your: First Name, Last Name, Medical licensing status, and Currently-valid date. We understand that your main document may not include an expiration date. If that is the case, please upload a second document establishing you currently work as a medical professional.

     

  • What happens if I can't prove I'm a Healthcare professional?

    This rarely happens, but in the event you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. If you're currently employed as a healthcare professional, you should have access to a document we can verify.

     

  • My code isn’t working / I haven’t received my code yet?

    We’re so happy about all the interest in the program, but it is creating some delays. You should receive your code within 24 hours. There may be a 20 minute + delay to activate your code once it is sent.

    If further assistance is needed please contact our Customer Service team here.

     

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