US Returns Only.
EXCHANGES
If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
NON-ROXY RETURN
Please ensure you return the correct item(s) when making a return. Roxy is not responsible for non-Roxy items shipped back to us in error. No compensation will be provided for incorrect items sent to Roxy.
RETURN POLICY
- Merchandise can only be returned if purchased online directly from www.roxy.com
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
RETURN GUIDELINES
- Customers are responsible for any return costs. ROXY Girl Club Members get free returns.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 10-14 days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
CREATE A RETURN LABEL
For ROXY Girl Club Members, return shipping labels are FREE. For Canada orders, please see the return policy here.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a ROXY Girl Club account and receive free return shipping labels.
Click here to select the item(s) being returned and print your return label.
If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.
Drop your package off at any U.S. mail location.
Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
TRACKING YOUR RETURN
You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here.