How do I return an item?

Click here to select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.

For all ROXY Girl Club members, return shipping labels are FREE.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to become a ROXY Girl Club Member here.

  • - Merchandise must be returned within 30 days from the date of purchase.
  • - Once submitted, a return shipping label will be generated and emailed to you.
  • - Please print the shipping label.
  • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
  • - Remember to keep your tracking number!

Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

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