Why have my points not been added?

   You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Roxy or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.

$1 spent = 1 point earned

*excludes taxes and shipping costs*   

Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
   For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that  you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.   

   Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items: purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.


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