FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a tracking number via email once your order ships from our warehouse. Below are some helpful tips when wanting to track your order:

    You can also log into your order by clicking here to check the current status. 

  • Can I cancel an order?

    We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Once you receive your order in the mail, you may simply return any unwanted items by clicking here to receive a return label.

  • Why was an item canceled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • - Unable to ship to the address provided.
    • - Inventory for the item has become unavailable at the time of packing.
    • - Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

  • How do I return an item?

    Click here to select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.

    For all ROXY Girl Club members, return shipping labels are FREE.
    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to become a ROXY Girl Club Member here.

    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

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