FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

  • How can I track my order?

    You will receive a tracking number via email once your order ships out of our warehouse. Below are some helpful tips when wanting to track your order:

    • Check your email - We send you regular emails regarding the status of your order and when it ships out. We use 2 shipping carriers- UPS and USPS
    • Contact us - If you still have questions about your order or if no update has occurred over the set timeframe, please contact us.

     

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or modify. 

    Once you receive your order in the mail, you may simply return any unwanted items by clicking here to receive a return label.

  • How do I return an item?

    If the item(s) your returning meet out Return Policy, please click here to create a return and receive a shipping label. 

    Once your order has been received by our warehouse, please allow up to 7-10 business days to complete.

     

  • How do I check the status of my return?

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here. Please not that all returns take 7-10 business days to complete from the day our facility receives it.

  • How do I submit a warranty claim?

    If you believe your item to be defective, please click here to review our warranty policy and start a claim.

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