Authorized Roxy Websites
Here is a compilation of OFFICIAL Roxy websites. If you encounter a website with Roxy in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
Japan - 日本
Korea - 한국
Taiwan - 台湾
Do You Have an Extended Holiday Return Policy?
Extended Returns for Holiday Orders
Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.
- Eligible Order Period: Applicable only to orders made between November 15 and December 25.
- Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.
When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process.
If you selected an expedited shipping method, the processing time is 1-2 business days.
How can I track my order?
You will receive a tracking number via email once your order ships from our warehouse. Below are some helpful tips when wanting to track your order:
You can also log into your order by clicking here to check the current status.
Can I cancel an order?
We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.
Once you receive your order in the mail, you may simply return any unwanted items by clicking here to receive a return label.
Why was an item canceled from my order?
Orders or items from an order may be cancelled by our system for various reasons.
- - Unable to ship to the address provided.
- - Inventory for the item has become unavailable at the time of packing.
- - Errors in processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.
How do I return an item?
Click here to select the item(s) to be returned and print your return label.
If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.
For all ROXY Girl Club members, return shipping labels are FREE.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to become a ROXY Girl Club Member here.
- - Merchandise must be returned within 30 days from the date of purchase.
- - Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- - Once submitted, a return shipping label will be generated and emailed to you.
- - Please print the shipping label.
- - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
- - Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
Can I exchange an item?
Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.
How do I check the status of my return?
Please visit our Order Status and Returns Page by clicking here.
Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.
How do I check my order status?
Here are some helpful tips & tools to help you check the status of your order:
Check your email - We send you regular emails regarding the status of your order.
Visit our Order Status page - Click here to check your order status online at any time.
Contact Us - If you still have questions about your order, please contact us.
Please Note: Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
How do I submit a warranty claim?
If you believe your item to be defective, please click here to review our warranty policy and start a claim.
Do promo codes have restrictions?
Each promo code has unique restrictions and guidelines. Please refer to your specific promo code terms and conditions.
Non-Roxy Returned Items
Please ensure you return the correct item(s) when making a return. Roxy is not responsible for non-Roxy items shipped back to us in error. Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Roxy, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Roxy.
How can I unsubscribe from Newsletters?
Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.
If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for Roxy.