• Return Policy

    US Returns Only.

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed between11/11-12/10are eligible for return up to1/10/2022. Merchandise must still meet our standard return guidelines.

    • Merchandise can only be returned if purchased online directly from www.roxy.com
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For Boardriders Club Members, return shipping labels are FREE. For Canada orders, please see the return policy here.

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a ROXY Girl Club account and receive free return shipping labels.

    • Click here to select the item(s) being returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
     

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here.

     

  • How do I return an item?

    If the item(s) your returning meet our Return Policy, please click here to create a return and receive a shipping label. 

    We only accept returns for item(s) purchased online at roxy.com.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.


    Please Note: All returns take 7-10 business days to complete from the day our facility receives it.

  • Can I return an item I purchased in-store?

    We only accept returns directly from online purchases at Roxy.com 

    If you purchased the item from a retail location, you will need to visit the location, you will need to visit the location for a possible return. Please click here for retail locations near you.

     

  • How do I exchange an item?

    Unfortunately, we do no offer exchanges at this time. You can return the unwanted item and repurchase the new item. To start a return please click here.