• Return Policy

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

    RETURN POLICY

    • Merchandise can only be returned if purchased online directly from www.roxy.com
    • Merchandise must be returned within 30 days from the date of purchase.
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For ROXY Girl Club Members, return shipping labels are FREE. For Canada orders, please see the return policy here.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a ROXY Girl Club account and receive free return shipping labels.

    • Click here to select the item(s) being returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
     

    TRACKING YOUR RETURN

    You will be notified via email throughout your package journey and once your refund has been processed. To check the status of your return, click here

     

  • How do I return an item?

    Click here to select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.

    For all ROXY Girl Club members, return shipping labels are FREE.
    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to become a ROXY Girl Club Member here.

    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.

  • How long can a return take to complete?

    Once a return has been sent back, please allow 10-14 business days for transit time. Once our facility has received the return, allow for an additional 7-10 business days for the refund to be completed back to your original form of payment.

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  • What is your return address?

    Unfortunately, our returns address is not available. All returns must be processed through our returns page. Any unauthorized return labels will not be processed and sent back to sender.

    Please visit our Returns Page by clicking here to create a return.

  • Can I return an item I purchased in-store?

    We only accept returns directly from online purchases at Roxy.com 

    If you purchased the item from a retail location, you will need to visit the location, you will need to visit the location for a possible return. Please click here for retail locations near you.

  • How do I exchange an item?

    Unfortunately, we do no offer exchanges at this time. You can return the unwanted item and repurchase the new item. To start a return please click here.  

  • Returned an order purchased with a prepaid gift card?

    If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless or what was used.

    If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.