Shipping Rates and Timelines
US Shipping Only. We do not offer international shipping.
Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.
US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.
Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.
Second/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).
Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.
Why am I missing an item from my order?
If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.
If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.
How do I get free shipping?
Join the ROXY Girl Club loyalty program for free shipping and other awesome perks. Click here to sign up.
When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
My tracking says delivered, but I don't have it?
There can be multiple reasons why your tracking states delivered but you have not received your package.
- Carrier Hand Off: Some packages travel through multiple carriers.
- Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
- In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package. Some carriers may hide packages to avoid theft.
If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here.
Can I change my shipping address?
Once an order has been placed, we are unable to cancel or modify.
- How can I track my order?
How do I check my order status?
Here are some helpful tips & tools to help you check the status of your order:
Check your email - We send you regular emails regarding the status of your order.
Visit our Order Status page - Click here to check your order status online at any time.
Contact Us - If you still have questions about your order, please contact us.
Can I ship my order to a PO BOX?
Yes, we do ship to US PO boxes, APO/FPO addresses. Orders shipping to US PO Boxes & APO/FPO addresses are limited to only a Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time.