1. Roxy
  2. Promotions and Discounts
  3. Promotions and Discounts

Promotions and Discounts

  • Do I need to activate my promo code?

    No, promo codes do not require any type of activation.

  • Do promo codes have exclusions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include wetsuits, third party goods, hard goods, snow apparel, and limited edition.

  • Do promo codes expire?

    Yes, all promo codes have their own expirations dates. You can check the expiration date on the bottom or back of the promo code near the exclusions.

  • How do I know that a promo code I entered in checkout was applied?

    If the promo code applies to an item or the order total, the order summary will display the discount that was applied.

  • Can I still get special offers when I use a promo code?

    Certain offers will still apply with the use of a promo code. Keep in mind each offer has it's own rules/exclusions.

    Exclusions are usually located on the bottom or back of the promo offer.

  • I forgot to use my promo code. Can I ask for an adjustment?

    Promo codes need to be entered at the time of checkout.

  • What if my promo code isn’t working?

    Promo codes may not work for a number of reasons.

    • Check expiration dates - Promo codes don’t last forever.
    • Product exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are wetsuits, snow apparel, hard goods, 3rd party goods, and signature series.
    • Combining Discounts - Promo codes cannot be combined with any other offers.
  • How do I add a promo code to my order?

    Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."

  • Can I combine promo codes?

    Promo codes cannot be combined or stacked.

  • How many times can I use a promo code?

    Promo codes are one time use only.

    Please Note: Promo codes cannot be re-issued for returned orders.

  • What if I didn’t receive an email with a promo code?

    If you have yet to receive an offer containing a promo code, please check your spam folder/junk folder.

    If you still have not received your promo code email, please contact customer service by clicking here.

  • Where can I insert my promo code?

    Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."

  • Why isn't my promo code working?

    Promo codes may not work for a number of reasons.

    • Check Expiration Dates - Promo codes don’t last forever.

    • Product Exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are wetsuits, snow apparel, hard goods, 3rd party goods, signature series, and special collections.

    • Combining Discounts - Promo codes cannot be combined with any other offers.